FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

What is your Return Policy?

We do our best to make something that you will fall in love with. But sometimes that doesn’t happen, or mistakes are made. We are happy to refund 100% of your purchase price, with the exception of the downloadable prints. Get in touch with us at orders@ravennarelics.com within 14 days and we’ll let you know what your next steps are.

Shipping

It can take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (mugs, posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Each item is made just for you.
International Shipping
Customs disclaimer for international orders
International orders might be subject to customs fees.

Are there any special washing instructions for your products?

We recommend that you wash our products inside-out in cold water. Do not use bleach. Wash dark colors separately and do not iron over the designs. Tumble dry on a low setting or hang dry for best results.

What forms of payment are accepted?

We accept PayPal, and Amazon Pay

Do I need a PayPal account?

No, you are not required to have a PayPal account.
How secure is your store?
PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).